FAQ
Shipping, Returns & Exchanges
On orders over $99 shipping within the lower 48 continental United States, shipping is free. All other orders will have shipping charges applied.
What is the shipping policy?
On orders over $99 shipping within the lower 48 continental United States, shipping is free. All other orders will have shipping charges applied.
Orders below $99 will be charged for shipping.
Orders shipping beyond the lower 48 continental United States (AK, HI) will be charged for shipping.
Powder Direct does not fulfill orders or ship overseas or internationally at the current time.
If you choose any form of expedited shipping, you will be charged for the amount of that shipping and delivery service.
Do you ship overseas?
At this time, Powder Direct does not ship overseas or internationally. Your order will be cancelled and refunded in the instance you are an international or overseas customer.
What is the return policy?
Powder Direct will accept returns only within 1 week of the date the order was placed with our store.
Additionally - all returns must be unopened, unused, unaltered, closed and sealed products which our team will inspect upon receipt.
Powder Direct will ask you to pay for the return shipping, and if your returned product conforms to our policies - you will be refunded the purchase price of your order.
Get in touch
Have questions about your order, or a general enquiry?
CHAT by clicking the icon in the bottom right of your window.
EMAIL US by sending a message to team@powderdirect.com